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FREQUENTLY ASKED QUESTIONS

New to Van’s Foods and have some questions for us? We thought you might! To help you out, we’ve pulled together a list of frequently asked questions.

Still not finding what you’re looking for? Send us a message through our contact form and we’ll help you find the specific information you are looking for. Or, drop us a line at 1-800-323-7117.

Company Information

Do you have any coupons available?

From time to time we have fun promotions on our Facebook page where you can find coupons for our products. Be sure to like Van’s Foods Facebook Page and become a fan so you don't miss out. We also encourage you to join Van’s Foods eClub. We send our subscribers special offers including coupons, the latest news about new products and other healthy living tips. Click here to sign up: Van's eClub.

How can I reach someone in the Consumer Relations department?

Please visit our Contact Us page and use the form to send us a question or comment via email. You can call us toll-free at: 1-800-323-7117. Please leave us a message and we'll get back to you within 24 hours.

Allergy/Special Diet Information

Are your products produced in a facility that contains peanuts or tree nuts?

Van’s Foods waffles, pancakes, and crackers are produced in facilities that do NOT process peanuts or tree nuts. Van’s Foods Gluten Free Waffles, 8 Whole Grains Waffles, Organic Waffles and Power Grains Waffles are nut-free, but are made in a facility that processes peanuts and tree nuts. Van’s Foods snack bars and sandwich bars are produced in a facility that processes both peanuts and tree nuts. Van’s Foods practices good manufacturing processes in order to prevent cross-contamination of allergens. You are welcome to email us at vansfoods@casupport.com if you have additional questions.

Are your products produced in a gluten free facility?

Van’s Foods gluten free products (waffles, pancakes, crackers, and bars) are not produced in gluten free facilities but are manufacturing practices, as described below, prevent cross contamination. However, all our gluten free products are certified by the Gluten-Free Certification Organization and carry the GFCO logo on the front of package to identify the certification. Visit the GFCO website at www.gfco.org

for more info on their independent certification process. Van’s Foods and our manufacturing partners follow good manufacturing practices and cross-contamination prevention practices. These practices include:


- Test incoming ingredients to ensure they meet our standards
- Thorough sanitation of equipment used in the production of our gluten free products
- Strict segregation of ingredients used in our gluten free products
- Production in an allergen-controlled area within our production facility
- Regular testing for the presence of gluten in our gluten free products

Do you use gluten free oats?

Yes, we only use gluten free oats in our gluten free products. Each product is certified by the GFCO so you can be assured that these are safe (and yummy) to eat. Check for the GFCO logo on the front of the package and visit the GFCO website at www.gfco.org for more information on their independent certification process.

Ingredient Definitions

Does Van's Foods use artificial flavors?

Absolutely not! Our products contain no artificial flavors. All our ingredients are clearly marked on our labels.

What are "natural flavors"?

Here at Van’s Foods, we believe in using better-for-you, simple ingredients and we do not use artificial flavors, colors or preservatives in any of our products. Like many food companies, we do use natural flavors in some of our products.

Natural flavors are made from ingredients that are found in nature such as milk, fruits, juice, vegetables, spices, and grains that are roasted, heated, or subjected to other common food processing that will enhance the development of the desired flavor. We source our natural flavors from companies that comply with the requirements established by U.S. Food and Drug Administration (FDA), including the requirement to provide a certification that the products may appropriately be labeled as "natural flavors.”

Product Questions

Are any of Van's Foods products vegan?

Currently, several of Van’s Foods frozen products are free of meat, fish, seafood, eggs, dairy and honey. These products are: Gluten Free Totally Original waffles, Gluten Free Blueberry waffles, Gluten Free Apple Cinnamon waffles, Gluten Free Ancient Grains Original waffles, Organics Totally Original waffles, Organics Blueberry waffles and Gluten Free Totally Original pancakes.

In addition, several of our grocery items are also free of meat, fish, seafood, eggs, dairy and honey.  These products are: Multigrain Crackers, Lots of Everything! Crackers and Cranberry Almond Snack Bars. Please visit our product page for the most up-to-date and complete information on nutrition, ingredients and allergens for all our products.

Are Van's Foods waffles organic?

We have two waffle products that are certified organic by Quality Assurance International (QAI), one of the leading providers of organic certification services worldwide. Click on the products below to view their ingredients and nutrition facts.  

Organic Totally Original waffles
Organic Blueberry waffles

Has Van's discontinued certain products recently?

We update our product line from time to time, and unfortunately, we have discontinued a few of our products. We thank you for being a Van’s customer, and hope you will find a new favorite in our lineup.

Organic Flax Waffle - However, you might enjoy our Organic Original waffle, which is also certified USDA Organic as well as egg- and dairy- free and has the same 5g of Fiber and even more whole grains, at 16g, per serving.

Whole Grain Minis Totally Original Waffle - However, you might enjoy our 8 Whole Grains Multigrain waffles or our Minis Chocolate Chip waffles. Our 8 Whole Grains Multigrain waffles are made with even more whole grains, at 32g, per serving. Our Minis Chocolate Chip waffles offer the same bite-sized fun and are also an excellent source of calcium.

8 Whole Grains Multigrain Pancake - However, you might enjoy our 8 Whole Grains Multigrain waffles or our Homestyle Pancakes. Our 8 Whole Grains Multigrain waffles are made with even more fiber, at 7g, and whole grains, at 32g, per serving. Our Homestyle Pancakes are also certified Non-GMO by the Non-GMO Project, are free of artificial flavors, colors, and preservatives and contain no high fructose corn syrup; they are as nutritious as they are delicious.

Cereals and Granola - We have discontinued as part of an update to the portfolio. However, we still have a tasty and wholesome selection for you to choose from, and we’ll continue to have new snacks and breakfast foods coming out from time to time. Please keep checking our site for new innovations. We hope you give them a try!

Is the canola oil in your waffles non-GMO?

Yes.  All our waffles are made with expeller pressed non-GMO canola oil that is verified by the Non-GMO Project.

What is the shelf life of Van's Foods products?

Please refer to the "Best By" date on Van's Foods product packaging.

What is Van's Foods take on GMOs?

We recognize that GMOs are an important issue for many of our customers and we work closely with the Non-GMO Project, which has the only uniform, industry-wide standard and verification program, to verify our non-GMO product status.

Where can I find Van's Foods products?

You can find Van’s Foods delicious products in most natural foods stores, grocery stores and super centers. Please use our store locator to find the stores near you that carry Van’s.

Which of Van's Foods products are gluten free?

We offer a wide variety of gluten free products including: 

Gluten Free Waffles: Gluten Free Waffles Totally Original, Blueberry, Apple Cinnamon and Ancient Grains
Gluten Free Pancakes: Totally Original
Gluten Free Crackers: Say Cheese!, Multigrain, Lots of Everything!, The Perfect 10 and Fire-Roasted Veggie
Gluten Free Snack Bars: Cranberry Almond, Chocolate Chip and Peanut Butter Chocolate
Gluten Free Sandwich Bars: PB&J Strawberry and PB&J Blueberry

Van’s Foods is always adding new products, so please visit our product page for the most up to date information including product ingredient and nutrition statements.

Which of Van's products do not contain dairy or egg?

Many of Van’s Foods products do not contain dairy or egg, including our Gluten Free waffles, 8 Whole Grain waffles, Organic waffles, Gluten Free pancakes, Cranberry Almond snack bars and Multigrain and Lots of Everything! crackers. Please visit our product page for the most up-to-date and complete information on nutrition, ingredients and allergens for all our products.

Which products are Non-GMO Project verified?

The following Van’s Foods products are verified by the Non-GMO Project:

· 8 Whole Grains Multigrain Waffles
· Gluten Free Ancient Grains Waffles
· Gluten Free Apple Cinnamon Waffles
· Gluten Free Blueberry Waffles
· Gluten Free Totally Original Waffles
· Organics Blueberry Waffles
· Organics Totally Original Waffles
· Power Grains Waffles
· Pancakes Homestyle
· Gluten Free Totally Original Pancakes 
· Chocolate Chip Snack Bars
· Cranberry Almond Snack Bars
· PB&J Blueberry Sandwich Bar
· PB&J Strawberry Sandwich Bar
· Fire Roasted Veggie Crackers
· Lots of Everything! Crackers
· Perfect 10 Crackers
· Multigrain Crackers

We have many additional products in the process of being verified and will continue to share the good news as more and more Van’s Foods products are verified in the near future. 

We will continue to work with the Non-GMO Project as we strive to achieve third party verification of all Van’s products, just as we worked with Gluten-Free Certification Organization (GFCO) over the past two years to certify all Van’s gluten free products and with Quality Assurance International (QAI) to certify all Van’s organic products.