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Question:

How does Van’s ensure their wheat free and gluten free waffles are really free of these allergens?

Answer:

Van’s uses good manufacturing practices and cross-contamination prevention practices. We have thorough sanitation procedures in place before and after making our Wheat Free (gluten free) waffles, including: making them on their own day, disposing of the first batch, and regular testing of each batch for the presence of gluten. We also strictly monitor all of our processes to keep allergens out of allergen free waffles.

Question:

Why are there different allergen statements on different waffle boxes? Some mention “good manufacturing practices” and/or nuts and tree nuts, while some do not.

Answer:

We recently revised our allergen statement (found on the back of the box under the nutrition list) to clearly indicate which allergens are in each of our waffle varieties. We have neither peanuts nor tree nuts in our facilities. Our frozen waffles are good for one year, so you may still encounter some of our old packaging that include the old allergen statements alongside our new packaging. Our manufacturing practices, however, have not changed! Here at Van’s, we are proud to continue our years-long tradition of providing healthy and wholesome waffles to our valued consumers.

Question:

Are your waffles really free of the allergens as stated on the box?

Answer:

Yes! Since Van’s is the company that specializes in dietary needs like wheat free, dairy free, yeast free, and egg free, it is very important to us to offer these safely to our valued consumers. We strictly monitor the production of all our waffles to ensure they contain only those allergens that are listed on the label.

Question:

Which of your waffles are vegan?

Answer:

All of Van’s wheat free and organic waffles are vegan.

Question:

How can I get in contact with Van's?

Answer:

Simply click on Contact Us for all of our details or to send us an email directly from this site.

Question:

Are all of your waffles kosher?

Answer:

Yes! They are certified kosher. The kosher “D” indicates Van’s makes waffles with and without dairy. It’s worth noting that our dairy free waffles are truly dairy free.

Question:

Why don’t you make a soy free waffle? Do all your waffles have soy?

Answer:

Some of our waffles contain soy flour. All of our waffles contain soy lecithin, which is a critical component in our baking process.

Question:

I can no longer find my favorite waffle at my store! What do I do?

Answer:

First, try our Store Locator (which is searchable by product) to find out if other stores in your area do carry it. Understandably, stores have the discretion to change their inventory as they see fit. You might try asking the store manager if they are either simply out of stock of your favorite waffle or if they might special order it for you.

Question:

Can I purchase Van’s online? Will you ship directly to my home?

Answer:

Currently, Van’s does not sell online or ship directly to customers. However, one online retailer who carries a few of our products is Wellness Grocer (www.wellnessgrocer.com)

Question:

I’m confused by some of the nutritional information on Van’s packaging. How can I find out what it means?

Answer:

The Nutrition Glossary on this site should contain just the clarification you’re looking for.

Question:

The Van’s waffle packaging looks different. Why did you change it?

Answer:

Van’s aims to address our customers’ ever-changing needs and desires, while remaining dedicated to producing the highest-quality, most wholesome products possible. We believe our fresh new look reflects this commitment well! What’s more, the clear on-pack callouts help you find the right Van’s product for you. We want to express our thanks to you for being part of the family at Van’s International Foods. We hope you’ll embrace our new look and continue to enjoy the same great taste and natural goodness we love sharing with you.